Changed your mind? No problem. We want you to be completely happy. We'll refund you the cost of the Shoemerang shoe trees for any reason when you contact us within 30 days of the date of order placement. Please note that this policy excludes shipping costs. Our Customer Care center, based in Howell, Michigan, is available 8 am to 8 pm ET Monday through Friday and 9 am to 6 pm ET on Saturdays. Email Shoemerang@DatapakServices.com or call us at 1-800-633-9577.